"We," "Us" means Urban Foodservice (a business unit of BFS Group Limited, a company registered in England, reg no. 00239718, registered office 814 Leigh Road, Slough SL1 4BD).

"You," "Your" means our customer placing the order with us.

Small print

Please read these Trading Terms and Conditions carefully before using Urban Foodservice. By using our website: www.urbanfoodservice.co.uk and/or placing orders with Urban Foodservice, you confirm your agreement to be bound by these conditions.

About Us

We are an urban-based foodservice distributor stocking 1000s of food and non-food products as well as snacks and beverages (including beers, spirits and wines). We are intended for businesses only – i.e. you must be a business to order from us and the person placing the order must be an adult (18 years of age or over).

Your Account

Before you can order from us, you will need to register for an account with Urban Foodservice. Our customer services team is available to help you do this or you can register online. You are responsible for keeping your log-in details including your password safe and confidential. When you register for your account you will be asked to select your unique Delivery PIN. Please keep this safe. A reminder of the Delivery PIN is provided with our order confirmation email and you can access it at any time by logging-in to your account. You will need your Delivery Pin to confirm receipt of goods on delivery (whatever method of payment you are going to use).

Our contract

Unless you have a credit facility with us or you have opted to make payment by Cash-on-Delivery (CoD), you will be asked also to provide your credit / debit card details for payment at the time of ordering. When you place your order with Urban Foodservice, you offer to buy the product(s) in your order from Urban Foodservice. We will acknowledge receipt of your order (and its details) by email – this is simply our acknowledgment of having received your order; it does not confirm acceptance of your offer to buy the product(s) ordered. We accept your offer and conclude our contract of sale when we despatch goods from our warehouse and we will send you an email confirming this (at this point you will be obligated to take delivery of the goods you have ordered). Where you do not have a credit facility or have not opted for CoD we will take your payment from your debit/credit card when you confirm receipt of goods at the time of delivery using your 'Delivery PIN' as requested by our driver. Special terms apply to a credit facility.

About your order

Orders are accepted subject to availability of the product(s) from the manufacturer. Whilst we make every effort to ensure that pack sizes shown are accurate, manufacturers may change their pack sizes. If there is a change to the size shown we reserve the right to remove the affected product line from your order. If your total order is less than £50 (excluding VAT) may we make a charge for delivery (notified to you when you place your order)

Last Orders

Orders must be placed by the cut off time for each delivery day as indicated on our website.

Pricing

Prices will be fixed at the time your order is placed. VAT will be charged in addition at the applicable rate. We try to ensure that all advertised pricing is accurate. Errors, however, may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of re-confirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Promotions

To take advantage of any promotion, your order date must be between the advertised effective dates of the promotion. Promotions are subject to stock availability and may be withdrawn at any time.

Delivering your order

Delivery will be to the address that you give to us when you place your order. We will make the delivery only to an adult (18 years of age or over). The delivery date and time which we arrange with you, are approximate only and other than as is set out at "Our Liability" we will not be liable for any cancelled or delayed delivery. You must ensure that there is suitable access for our delivery vehicle and an adult at the delivery address to provide a valid Delivery PIN for the delivery during the agreed date and time. We are unable to deliver goods to you unless you provide a valid Delivery PIN.

Risk/Ownership

All risks in the product(s) will pass to you on delivery – it is your responsibility alone to store the goods safely, legally and correctly when they delivered to you. Ownership of the products(s) delivered will remain with us until our receipt of full payment from you of all sums outstanding to us.

Shortages/Returns/Refunds

Please check your delivery with our driver as shortages and damages must be identified at the time of delivery prior to your confirmation of delivery using your Delivery PIN. In the event of product being found to be damaged after delivery, any claims for a refund must be registered using the credit claim form available on our website. If your claim is accepted you may be given the option of a credit against your next order with us or a refund to your credit/debit card. If you choose a card refund your refund will be to the credit/debit card account used when you placed the relevant order and you will receive a confirmatory email of the refund within 7 days of the refund being agreed with us.

Our commitment

All goods offered for sale are warranted to be of the nature, substance and quality described and to comply with all statutory requirements from time to time in force relating to the sale of food (so far as applicable to such goods). We endeavour to ensure that all dated stock has an optimum remaining life when we sell it to you. Please check the durability dates ("Best Before" or a "Use By Statement") at time delivery as we are unable to accept returned products relating to date coding after the time of delivery.

Our liability

We accept unlimited liability for personal injury or death arising from our negligence and for all other matters for which it is unlawful for us to limit our liability under English law. We will not be liable to you whether in contract, tort (including negligence) or breach of statutory duty for any: (a) loss of profit, loss of business or business opportunity, loss of contract, loss of goodwill, management time; or (b) any special, indirect or consequential loss. Other than this, our liability arising out of any order by you for the supply of goods to you will be limited to the price of the goods in that order.

We do not accept liability for any failure to perform or delay in performance caused by events outside of our reasonable control (such as strikes, trade disputes, accident, breakdowns, shortages affecting us or our usual sources of supply or our means of delivery of the goods).

Intellectual property

Copyright and all other intellectual property rights in the products shown in our lists (including in any images or product data) shall remain at all times our property and you will not acquire any rights in the products except as is expressly provided in these trading terms.

Law

The contract and any claims arising in connection with it shall be governed by English law and any dispute between us will be resolved in the English courts.

Privacy/your telephone calls

We may for the purposes of our business of foodservice, collect and store the names, contact details and other relevant personnel within your organisation. Please refer to our Privacy Policy which applies to our storage and use of such information. We may listen to your call to assist with on-going training and development of our staff with the aim of giving you the best possible service.

Changes

We may change these terms at any time. Any such changes will take effect when notified to you but will not affect any of your orders that we have accepted before such notification. It is your responsibility to check for the up to date trading terms.

Please note

• Photographs are for illustration purposes only.
• Always refer to the product packaging for information on its contents.
• We do not warrant information provided by third party manufacturers.