Urban Foodservice is committed to Protecting your Privacy and we therefore ask that you please read our Privacy Policy before providing us with any Personal Information.

1. Our use of your personal information

BFS Group Limited, trading as Urban Foodservice ('Urban Foodservice') (Company No.239718) has its registered office at 814 Leigh Road, Slough SL1 4BD.

Urban Foodservice and such other organisations which assist us in providing services to you will use Information which you provide to us on this website ('Personal Information') to provide and enhance our services to you. We also use cookies to make our site easier to use. For more information on the cookies we use please go to section 11 below.

Other purposes for which we may use your Personal Information include dealing with enquiries, tailoring our services to your requirements and preferences, market research, competitions.

Occasionally, we may also wish to use your Personal Information to inform you about goods, services, promotions or competitions which we think may interest you.

2. When might we disclose your Personal Information to others?

Please be assured that except for the reasons listed below, we will not disclose your Personal Information to others.

We may disclose your Personal Information to others in the following circumstances and/or purposes:

• Where we are required to do so by the Courts or to comply with other legal, statutory and/or regulatory obligations including accounting and taxation requirements;
• To prevent and/or detect crime;
• Where we believe that you may be interested in the services offered by other organisations including our group companies. If you would like details about these companies, please contact us at bfscorporate@Urban Foodservice.co.uk;
• For credit reference purposes;

3. When might we transfer your Personal Information abroad?

As some of the organisations mentioned above are located in counties within the EU or outside, we may sometimes need to transfer your Personal Information to those countries. For example, we have group companies based in South Africa, Australia and New Zealand. Unless you inform us to the contrary by contacting us at dataprotection@Urban Foodservice.co.uk, your consent to the use of your Personal Information in terms of this Privacy Policy will also be taken as consent to transfer your Personal Information to the countries listed above.

4. Obtaining further details

If you would like further details of who we share your Personal Information with and for what purposes, please contact us at bfscorporate@Urban Foodservice.co.uk.

5. Monitoring

Please note that if you communicate with us electronically, including by e-mail, telephone or fax, this communication may be randomly monitored and/or recorded to protect the interests of our business and our customers. This includes for the purposes of maintaining customer/service quality standards, detection of and/or prevention of crime and to ensure that BFS Group employees comply with legal obligations and Urban Foodservice policies and procedures (including our customer relations practices).

6. Hyperlinks

We may provide hyperlinks from this web site ('the Site') to web sites of other organisations including websites of associated companies. Please note that this Privacy Policy applies only to this Site and that Urban Foodservice will not liable for the contents of linked web sites or any transactions carried out with organisations operating those web sites.

7. External information sources

We may on occasion obtain Personal Information from external sources such as credit reference agencies or our group companies. We may use this information for the purposes of improving the quality of our services to you.

8. Requests for access to Personal Information

We are happy to provide you with details of the Personal Information, which we process about you.

To protect our customers' personal information, we follow strict storage and disclosure procedures, which means that we will require proof of identity from you prior to disclosing such information. We may charge a small administration fee of £10 in relation to any requests for access to personal information. Please direct any such request to dataprotection@Urban Foodservice.co.uk or by post to the Data Protection Officer, Urban Foodservice, Buckingham Court, Kingsmead Business Park, London Road, High Wycombe, Bucks HP11 1JU.

9. Information updates

Please help us to keep your Personal Information current and accurate by contacting us at bfscorporate@Urban Foodservice.co.uk or by post at Urban Foodservice, Buckingham Court, Kingsmead Business Park, London Road, High Wycombe, Bucks HP11 1JU if your Personal Information is or becomes inaccurate and/or out-of-date.

10. Security

As you may be aware, no data transmission over the internet can be entirely secure. As a result, while we will always use reasonable endeavours to protect your Personal Information, we cannot guarantee the security of your Personal Information and the use of our Site (including the e-mail facilities) is at your own risk.

11. Cookies

EU regulation requires all websites to say whether cookies are being used and their purpose and for users of the website to accept their use. A 'cookie' is a small piece of data that is sent to the browser that you are using on your device (a computer or mobile phone) by the website's computer. The data file will store information you give to us during your visit so that we can "remember" you on subsequent visits letting you move around the site without having to re-input the same information over and over again. Urban Foodservice uses the following types of cookies:

• 'Remember me' cookie - when you login you may choose that your Account Code and Username are 'remembered' so that you won't have to re-enter your details on subsequent visits to our website provided you use the same device.
• Session cookies - these will record your journey around the site and your login details only during your visit; for example, allowing you to go back to products that you might have viewed earlier during the session. The session cookie will expire once your visit ends or you logout.
• Analytics cookie - these cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

You may disable cookies by changing your browser cookie settings. Usually, these settings will be in the "options" or "preferences" menu of your browser. You can find more details in the "Help" section of your browser. If you do disable the cookies that we use you may not be able to enjoy all the features of our website.

12. Changes to this policy

As e-commerce horizons are changing at an ever increasing rate, we request that you refer to the Site on a regular basis to ensure that you are aware of our most recent Policies (including this Privacy Policy) and Terms and Conditions for Use of the Site.